Hello, I'm

Daniel Lopes

|

📍 Campelos – Torres Vedras, Portugal

Contact Me View Experience

01. About Me

Integration & Production Engineer with a solid background in IT infrastructure, systems administration, and production operations. Experienced in L1/L2 support, infrastructure monitoring, and ITIL-based incident management across international logistics environments.

I leverage tools like ELK / Kibana / Grafana, Nagios / Centreon, and scripting (Bash / PowerShell) to keep systems running smoothly — and I automate everything that can be automated.

Passionate about cybersecurity, AI-powered workflows, and continuous improvement. Comfortable working in distributed, hybrid international teams.

Fluent in French, English, and Portuguese.

daniel@server:~$

$ whoami

Integration & Production Engineer

$ cat location.txt

Torres Vedras, Portugal 🇵🇹

$ echo $LANGUAGES

PT / FR / EN

$ systemctl status availability

● Active: open to opportunities

$ _

02. Skills & Technologies

> Systems & Infrastructure

Linux RHEL Windows Server VMware macOS Active Directory Azure Virtual Desktop

> Monitoring & Supervision

Nagios Centreon ELK Stack Kibana Grafana

> Automation & DevOps

Bash PowerShell Python Ansible Terraform Kubernetes

> Web & Middleware

Apache httpd Tomcat PHP IIS

> ITSM & Ticketing

JIRA GLPI CMDB ServiceNow Remedy ITIL

> Security & Networking

Metasploit Nmap Burp Suite WireShark VPN / VLAN Firewall

03. Work Experience

2025 — Present

Integration & Production Engineer

Axians ENG · FR · International · Logistics
  • Proactive supervision of production and non-production environments using Nagios / Centreon, ensuring system availability and reliability.
  • L1/L2 incident and service request ticket management via JIRA and GLPI CMDB; initial diagnostics, standard resolution procedures, and escalation when required.
  • Linux (RHEL) and Windows Server administration — troubleshooting, patch management, and root-cause analysis.
  • Bash and PowerShell scripting for automation of recurring operational tasks and standardization of processes.
  • Design and maintenance of supervision dashboards via ELK / Kibana / Grafana for real-time incident tracking and production plan follow-up.
  • ITIL-based change management: technical change validation, coordination, and follow-up with managed service providers (infogérants).
  • Apache httpd / Tomcat middleware management, configuration, and troubleshooting.
  • Participation in infrastructure evolution projects: environment setup, backup strategy definition, operational documentation.
  • Continuous improvement of support processes; industrialization of recurring operational tasks.
  • Daily collaboration with French-speaking international IT teams in a hybrid (remote / on-site) environment.
2023 — 2025

Integration Support Engineer

KLX ENG · FR · PT · Portugal
  • Analyzed and identified integration-related problems by reviewing logs, error messages, and client feedback.
  • Developed and implemented solutions for integration problems to minimize downtime.
  • Created and maintained comprehensive documentation for integration processes and troubleshooting procedures.
  • Collaborated with cross-functional teams: developers, project managers, and QA to ensure successful integration.
  • Developed and optimized Bash scripts with AI assistance, enhancing automation and operational efficiency.
2022 — 2023

Windows User Experience Support Engineer

Microsoft ENG · FR · PT · Portugal
  • Supported the customer experience for Microsoft Premier and Premier Special clients.
  • Troubleshot and resolved issues in Microsoft Azure Virtual Desktop and RDS.
  • Owned technical issues end-to-end using swarming, best practices, and cross-team transparency.
  • Created and maintained incident management requests for product and engineering groups.
  • Identified escalation cases (technical and strategic) and advised customers on AVD developments.
2021 — 2022

Deskside Support Technician

Claranet Portugal Portugal
  • Provided IT and end-user support across the organization.
  • Worked with ServiceNow, GLPI, and Remedy ticketing platforms.
  • Active Directory user and group administration.
2018 — 2021

System & Network Administrator

Altsys Sarl / Xefi Switzerland
  • Full deployment of Windows-based multi-system environments: Firewall, routing, VPN, RDP, Domain Controller, Active Directory, Trend Micro.
  • Workstation installation and troubleshooting on Windows, macOS, and Linux.
  • Customer support by phone and on-site.
2018

Technical Support Collaborator

Optimiso Group SA Switzerland
  • 1st and 2nd level hotline support for end users.
  • Coordination and monitoring of technical support via ticketing tools.
  • Software installation and troubleshooting in a Microsoft environment.

04. Education & Certifications

2023 – 2024

Cybersecurity Academy

Rumos PT

  • CompTIA Security+
  • CompTIA CySA+
  • Certified Ethical Hacker (CEH)
  • ISO/IEC 27001 (EXIN)
  • M_o_R Certification
  • CRE: Auditor de Segurança
2022 – 2023

Azure Virtual Desktop & RDS

Microsoft Internal Learning Path

  • AVD deployment & troubleshooting
  • RDS administration
  • Premier customer support
2004 – 2007

Diploma — Computer Technician

IEFP — Centro de Formação Profissional de Lisboa

  • European Level 3 IT Technician
  • Final score: 15/20

05. Contact

Open to new opportunities — feel free to reach out.

✉ [email protected] 📞 +351 91 78 78 788 in LinkedIn Profile 📄 Download CV (PDF)
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